Terms of Service

Service Scope

VPNWine provides international route subscriptions for cross-border access, with support for Windows / macOS / iOS / Android / Linux. The route directory lets you choose an exit region and connection method; actual availability is shown in the user panel. The service does not include third-party platform accounts, content licenses, or paid benefits.

When accessing international websites, users must still meet each platform's account-region and subscription eligibility requirements and follow its rules. A successful route connection does not grant authorization to access content, nor does it guarantee that a particular website, app, or piece of content will always be available.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your login credentials and subscription link secure and do not share them publicly. If you discover exposed credentials or unusual activity, change your password promptly and contact support through a ticket. Do not include your full password or subscription link when submitting a support request.

Unlimited simultaneous connections are supported for the account holder's own devices. This does not permit account sharing among multiple people. Reselling, renting, or transferring a subscription, or sharing an account or subscription link with others, is prohibited. Manage the devices where the subscription has been imported to prevent devices outside your control from continuing to use account resources.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining number of days. Data bundles remain available until used and never expire. See the Plans page for prices and data allowances, and verify your selections and order details before payment.

Requirements for Compliant Use

Users must comply with the laws and regulations applicable where they are located and to their use of the service, as well as the rules of the platforms they access. The service must not be used for fraud, infringement, malicious attacks, distributing illegal content, data theft, or other unlawful activities.

Do not disrupt normal route operation, attack service infrastructure, or use automated requests in ways that impair other users' connection experience. Users are responsible for confirming that their access and data processing are lawful. The service provides network connectivity; it does not replace any required permissions or assume responsibility for users' use of content.

Service Availability and Scope of Responsibility

Connection quality depends on the local network, carrier routing, exit environment, target platform policies, and device configuration. Maintenance, route changes, or external network failures may cause temporary interruptions. VPNWine will respond according to the circumstances and provide relevant information through site announcements or the user panel.

The service does not guarantee specific speeds, latency, image quality, or continuous access to third-party platforms. Save important work and back up necessary data before use. Responsibility will be determined in accordance with applicable law and the circumstances. These terms do not exclude or limit any liability that cannot be excluded or limited by law, nor do they affect users' statutory rights.

Refund Policy

You may request a full, no-reason refund within 7 days of your first payment.

To submit a request, sign in to the user panel and use the support ticket portal to state that you want a refund and provide the relevant order information. You do not need to prove a connection failure or explain why you were dissatisfied to request a no-reason refund.

VPNWine will review the request against account and order records and communicate its progress through the support ticket. Any additional information requested will be used only to verify order ownership and complete the refund. Processing times may vary by payment provider; refer to the ticket response and payment records for the status of your request.

Account Termination and Changes to These Terms

If an account is used for unlawful activities, reselling or sharing subscriptions, malicious attacks, or repeatedly disrupting the service, VPNWine may restrict connections, suspend the subscription, or terminate the account, depending on the circumstances. Temporary protective measures may also be taken if credentials are exposed or another risk is detected. If you disagree with an action, explain the situation through a support ticket and request a review. Such action does not change any legal responsibilities or refund obligations.

These terms will be updated when service rules or applicable requirements change, and the last-updated month on this page will be revised accordingly. Important changes affecting subscriptions or user rights will be announced on the site or in the user panel. Changes will not retroactively reduce benefits under confirmed orders. If you have questions about a change, contact support before deciding whether to continue using the service.